FREQUENTLY ASKED QUESTIONS

How long does it take my shipment to arrive?

We ship all orders with economy express, so please allow 10-14 days for delivery.

What is the return policy?

We offer a 30-day return policy from the date of delivery. Shoes must be in their original condition, unworn, and with the original packaging. Please note that sale items are final sale and cannot be returned. For detailed instructions on how to return your shoes, please visit our Return Policy page.

How do I choose the right size?

We recommend referring to our size chart on the product page. If you're between sizes, we suggest sizing up for a more comfortable fit. Our customer service team is also available to assist you with any sizing questions.

What materials are used in HYKES shoes?

Our shoes are made from high-quality, sustainable materials designed to provide both comfort and durability. This includes breathable mesh, flexible rubber soles, and natural fibers to ensure your feet stay comfortable and healthy.

Are HYKES shoes waterproof?

Some of our HYKES shoes are designed to be waterproof. Please check the product description to ensure the model you're interested in has this feature.

How do I care for my HYKES shoes?

To prolong the life of your HYKES shoes, we recommend cleaning them with a damp cloth and mild soap. Avoid using harsh chemicals or machine washing, as this can damage the materials.

Can I wear HYKES shoes for running?

Yes, HYKES shoes are designed for a variety of activities, including running. Their barefoot design promotes natural foot movement and alignment, making them suitable for both casual and athletic use.

What if I need to change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, changes or cancellations are no longer possible.

Do you offer international shipping?

Yes, we offer free shipping worldwide. Delivery times may vary depending on your location, but you can expect your order to arrive within 10-14 days.

How can I contact customer service?

You can reach our customer service team via email at hello@uk.hykesbarefoot.com. Our team is available Monday through Friday from 9 AM to 5 PM EST to assist you with any questions or concerns.

CONTACT US FOR ANY QUESTIONS